Booking Information

To avoid disappointment please book your treatments in advance. We will always assess whether treatment is suitable for you, or likely to be successful prior to any treatment being carried out. Most consultations are free of charge and you will be notified in advance of any costs. All bookings are subject to terms and conditions outlined below.

Arrival

Clients are encouraged to arrive a 5-10 minutes before treatments commence to relax and enjoy the surroundings. As a courtesy to all our clients, a prompt appointment schedule is to be adhered to. Regrettably, late arrivals may mean we are unable to provide the treatment(s) booked or treatment time may be reduced.

Appointments and Cancellations

We will notify you with the time and date of your treatment appointment either by phone, text or email. ImBeautiful Therapy Room does not guarantee continued treatment with a named person.  However, where possible we will do our best to facilitate treatment with a requested practitioner.  If for unforseen reasons a named practitioner is no longer available we will inform you and offer you an alternative practitioner or the nearest available date in the named practitioner’s diary.

If you are unable to attend your appointment we require 48 hours' notice in order to reallocate your slot. Failure to give the required notice may result in a cancellation fee.  Any appointment booked and not attended may carry a charge of 50% of the treatment value.  We may also request payment in advance for any future treatments. Clients who have pre-purchased a block of treatments (groupon, wowcher, living social, kgbdeals) will forfeit one of their treatments.

Courses of treatments

All treatments purchased as a course must be paid for in full in advance of the first treatment. All treatments must be taken within 12 months of the date of purchase; any treatments left untaken after 12 months will be forfeited. 

Mobile Phones & Smoking

As a courtesy to other guests and to preserve the ambience of the Clinic, we request that clients switch off their mobile phones. ImBeautiful Therapy Room operates a strict no smoking policy.

Gift Voucher Purchase

Gift Vouchers can be purchased over the phone, online or in person. These are valid for six months from the date of purchase. Gift Vouchers are non-refundable and cannot be exchanged for cash. Lost or stolen vouchers cannot be replaced.

Special Offers

All promotions and offers are subject to separate terms and conditions available upon request.

Miscellaneous

All prices are correct at time of printing and are subject to change from time to time. ImBeautiful Therapy Room reserves the right to change, amend, alter or withdraw treatments without prior notification.